Resto CHR is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and protect your information.

Last update: June 15, 2025

We invite you to consult this page regularly to be aware of any changes.

1. Who we are

The restochr.com website is published by the company:

GAIDOU EQUIPEMENTS PRO
Limited liability company with capital of €25,000.00
SIREN NUMBER: 892 456 123
SIRET: 892 456 123 00019
APE Code: 47.64Z
Intracommunity VAT number: FR72 892 456 123

Head office :
15 Rue de la liberté
14920 MATHIEU
France

Publication Director: Mr. Gaidou Laurent, Manager

For any questions regarding your personal data, you can contact our Data Protection Officer:

Email: [email protected]
Postal address: 15 Rue de la liberté, 14920 MATHIEU, France

2. Protection of personal data

GAIDOU EQUIPEMENTS PRO, as the data controller, collects and processes personal data in accordance with the General Data Protection Regulation (RGPD) and the French Data Protection Act.

The information collected on the restochr.com website is subject to computer processing intended for order management, improving our services and, if you have consented, sending newsletters and promotional offers.

The restochr.com website has been declared to the CNIL under number 2145789.

Your rights

In accordance with current regulations, you have the right to access, rectify, delete and port your personal data, as well as the right to restrict processing and to object on legitimate grounds.

To exercise these rights or for any questions relating to the processing of your data, you can contact our Data Protection Officer at the following email address: [email protected] or by mail to the head office address indicated above.

3. The data we collect

We may collect different types of information about you:

Identification information

Name, first name, email address, telephone number, postal address, login details, etc.

Professional data

Company name, SIRET, VAT number, sector of activity, position within the company.

Transactional data

Information relating to your purchases, order history, invoices, delivery and payment methods (without retaining complete banking data).

Navigation data

IP address, cookies, connection data, browsing history, preferences, devices used to access the site.

4. How we use your data

We use your personal data for the following purposes:

Order management

Processing and delivery of your orders, invoicing, monitoring customer relations, managing complaints and after-sales service.

Improving our services

Analysis of your preferences and behaviors to personalize your experience, conduct statistical studies, optimize our site and our offers.

Commercial communication

Sending newsletters, promotional offers and information about our products and services (with your prior consent where required by law).

Compliance with legal obligations

Conservation of invoices and accounting documents, management of requests to exercise rights, prevention and detection of fraud.

5. Cookies Policy

The restochr.com website uses cookies to improve the user experience, compile visitor statistics, and offer you personalized content.

On your first visit to the site, a banner informs you of the use of cookies and offers you the option of accepting or refusing them.

Types of cookies used

  • Technical cookies : necessary for the proper functioning of the site
  • Analytical cookies : allow audience measurement and navigation analysis
  • Personalization cookies : allow you to adapt the content to your preferences
  • Advertising cookies : allow us to display advertisements tailored to your interests

You can configure your browser at any time to refuse the use of all or some cookies, or to delete any that have been installed on your terminal.

To find out more about our cookies policy, please visit our dedicated page in the footer of our website.

6. Recipients of your data

As part of our activities, we may share your personal data with:

  • GAIDOU EQUIPEMENTS PRO's internal services (customer service, sales department, accounting department, etc.)
  • Our technical subcontractors (host, payment providers, delivery services, etc.)
  • Administrative or judicial authorities when required by law
  • Business partners, only if you have previously consented to this communication

We ensure that these recipients respect the confidentiality of your data and process it in accordance with legal requirements regarding the protection of personal data.

7. Accommodation

The restochr.com website is hosted by:

OVH SAS
2 rue Kellermann
59100 Roubaix
France

8. Data retention period

We keep your personal data for the period necessary to achieve the purposes for which it was collected, plus any legal retention or limitation periods.

  • Customer account data : for the duration of your business relationship with us, then archived for 3 years after your last activity
  • Order and billing data : 10 years from the end of the accounting year
  • Sales prospecting data : 3 years from their collection or the last contact from you
  • Cookies : 13 months maximum in accordance with CNIL recommendations

9. Data security

GAIDOU EQUIPEMENTS PRO implements appropriate technical and organizational measures to protect your personal data against any loss, alteration, disclosure or unauthorized access.

Measures implemented

  • Use of secure protocols for transactions (HTTPS)
  • Encryption of sensitive data
  • Limited access to data for authorized personnel
  • Regular updating of security systems
  • Regular data backup

10. Transfer of data outside the EU

As a matter of principle, we store your personal data within the European Union. However, some of our technical service providers may process your data outside the European Union.

In this case, we ensure that these transfers are governed by appropriate guarantees in accordance with the applicable regulations on the protection of personal data (standard contractual clauses of the European Commission, countries benefiting from an adequacy decision, etc.).

11. Complaints and remedies

If, after contacting us, you believe that your rights to your data have not been respected, you can submit a complaint to the French Data Protection Authority (CNIL).

CNIL
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07

www.cnil.fr/fr/plaintes

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, GAIDOU EQUIPEMENTS PRO adheres to the service of the following mediator:

MEDICYS
73 boulevard de Clichy
75009 Paris
[email protected]
www.medicys.fr

Need help?

If you have any questions regarding our privacy policy or your personal data, please do not hesitate to contact us by email: [email protected]