Effective May 10, 2025

This personal data protection policy describes how the company F.R. GRANDES CUISINES collects, uses and protects your personal information in accordance with the General Data Protection Regulation (RGPD) and the French Data Protection Act.

1. Data controller

Personal data collected on the site restaurationpro.com are processed by :

F.R. GRANDES CUISINES
Limited liability company with capital of €17,500.00
SIREN NUMBER: 822 791 265
SIRET : 822 791 265 00025
Head office: A2 CHEMIN SAINT ROCH, 59480 LA BASSEE, France
Email : [email protected]

Represented by Sebastien FLAUDER and Philippe ROGER, in their capacity as Managing Directors and Data Processors.

Data Protection Officer (DPO) :
F.R. GRANDES CUISINES has appointed a Data Protection Officer whom you can contact if you have any questions about the processing of your personal data:
Email : [email protected]
Postal address: F.R. GRANDES CUISINES - DPO - A2 CHEMIN SAINT ROCH, 59480 LA BASSEE, France

2. Definitions

For the purposes of this policy, the following terms shall have the meanings ascribed to them below:

  • "Personal data information relating to an identified or identifiable natural person, directly or indirectly.
  • "Treatment processing: any operation performed on personal data, such as collection, recording, organization, storage, adaptation, modification, retrieval, consultation, use, communication, dissemination, erasure or destruction.
  • "Data controller the natural or legal person who determines the purposes and means of processing.
  • "Subcontractor The natural or legal person who processes personal data on behalf of the controller.
  • "Person concerned the natural person to whom the personal data being processed relates.
  • "Recipient the natural or legal person to whom personal data is communicated.
  • "Third party Any natural or legal person other than the data subject, data controller, data processor and persons authorized to process personal data.
  • "Consent Consent: any free, specific, informed and unequivocal expression of will by which the data subject accepts, by a declaration or by a clear positive act, that personal data concerning him or her may be processed.

3. Collected data

We collect and process the following categories of personal data:

3.1. Identification data

  • Title, surname, first name
  • Professional e-mail address
  • Business telephone number
  • Function within the company

3.2. Company data

  • Company name
  • Legal form
  • SIRET/SIREN number
  • VAT number
  • Head office address
  • Billing address (if different)
  • Delivery address

3.3. Connection and browsing data

  • Login credentials (pseudonym and encrypted password)
  • IP address
  • Browsing data (pages visited, products viewed)
  • Device data (device type, operating system, browser)
  • Cookies and similar technologies

3.4. Transaction data

  • Order history
  • Products purchased
  • Purchase amount
  • Means of payment used (type of credit card, expiry date - we do not store the full credit card number or cryptogram)

3.5. Communication data

  • History of exchanges with our customer service
  • Information requests
  • Claims

4. Purposes of processing

We collect and process your personal data for the following purposes:

4.1 Order and customer relationship management

  • Create and manage your customer account
  • Order processing and tracking
  • Product delivery management
  • Billing and payment management
  • After-sales service and returns management
  • Responding to your requests for information and complaints

4.2. Improving our services

  • Analysis of your purchasing preferences and habits
  • Statistical studies and commercial analyses
  • Improving our website and our offers
  • Measuring customer satisfaction

4.3. Communication and marketing

  • Sending information about our products and services
  • Sending newsletters and promotional communications (subject to your consent)
  • Customize offers to suit your needs and preferences

4.4. Safety and prevention

  • Securing our website and information systems
  • Fraud prevention and detection
  • Protection of our legitimate rights and interests

4.5. Legal and regulatory obligations

  • Compliance with accounting and tax obligations
  • Keeping invoices and contractual documents
  • Responding to requests from the competent authorities

5. Legal basis for processing

We process your personal data on the following legal bases:

5.1. Contract performance

The processing of your data is necessary for the performance of the contract concluded with you (account creation, order processing, delivery, invoicing, after-sales service).

5.2. Compliance with legal obligations

We are obliged to process some of your data in order to comply with our legal obligations (tax and accounting obligations, responding to legal requests).

5.3. Our legitimate interests

We may process your data on the basis of our legitimate interests, in particular in order to:

  • Improve our products and services
  • Ensuring the security of our site
  • Preventing fraud
  • Produce sales statistics and analyses

5.4. Your consent

Some processing operations are based on your prior consent, in particular :

  • Sending marketing communications and newsletters
  • The use of certain cookies not essential to the operation of the site
  • Personalizing sales offers

You may withdraw your consent at any time, without this affecting the lawfulness of the processing based on consent carried out prior to such withdrawal.

6. Recipients of data

Your personal data is intended for the internal departments of the company F.R. GRANDES CUISINES authorized to process them by virtue of their functions. It may also be communicated to the following recipients:

6.1. Our subcontractors

  • Website hosting and maintenance providers
  • Payment service providers
  • Logistics providers in charge of delivery
  • Marketing and analysis service providers
  • IT and security service providers

All our subcontractors are subject to strict contractual obligations to guarantee the protection of your personal data.

6.2. Authorized third parties

In certain circumstances, we may share your data with authorized third parties:

  • Administrative or judicial authorities, when required by law
  • Our external advisors (lawyers, chartered accountants, statutory auditors) are bound by a confidentiality agreement.
  • Potential acquirers of our company, in the context of a merger, acquisition or asset transfer transaction

6.3. Transfers outside the European Union

Some of our subcontractors may be located outside the European Union. In such cases, we ensure that :

  • Transfers are made to countries recognized by the European Commission as offering an adequate level of protection.
  • Or that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
  • Or that the transfer is based on one of the exceptions provided for in Article 49 of the RGPD.

You can obtain a copy of the appropriate safeguards implemented by contacting our DPO.

7. Shelf life

We keep your personal data for no longer than is necessary for the purposes for which it was collected, while complying with legal retention obligations.

Data type Shelf life Justification
Customer account data 3 years from last customer contact Customer relationship management
Ordering and billing data 10 years Accounting and tax obligations
Payment data 13 months after transaction (or 15 months for deferred debit cards) Proof of transaction and claims management
Prospect data 3 years from last contact Commercial prospecting
Cookies and navigation data 13 months maximum CNIL recommendation

At the end of the above-mentioned periods, data will either be deleted or irreversibly anonymized.

8. Your rights

In accordance with the applicable regulations on the protection of personal data, you have the following rights with regard to your data:

8.1. Right of access

You have the right to obtain confirmation as to whether or not your personal data is being processed and, where it is, access to all data and information held about you.

8.2. Right of rectification

You have the right to request correction of your personal data if it is inaccurate or incomplete. You can modify some of this information directly in your customer area.

8.3. Right to erasure

You have the right to obtain the deletion of your personal data in certain cases, in particular when the data is no longer necessary for the purposes for which it was collected.

8.4. Right to limit processing

You have the right to obtain the restriction of the processing of your personal data, in particular when you dispute the accuracy of the data or when the processing is unlawful.

8.5. Right to portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format, and to pass them on to another data controller without us interfering.

8.6. Right to object

You have the right to object at any time, for reasons relating to your particular situation, to the processing of your personal data based on our legitimate interests. You may also object at any time to the processing of your data for commercial prospecting purposes.

8.7. Right to withdraw your consent

Where processing is based on your consent, you have the right to withdraw such consent at any time, without this affecting the lawfulness of the processing carried out prior to such withdrawal.

8.8. Right to lodge a complaint

You have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the competent supervisory authority in France, if you consider that the processing of your personal data constitutes a breach of regulations.

How to exercise your rights

To exercise your rights, please contact us:

  • By email to our Data Protection Officer: [email protected]
  • By post to the following address: F.R. GRANDES CUISINES - DPO - A2 CHEMIN SAINT ROCH, 59480 LA BASSEE, France

To enable us to respond quickly, please give us your full name, email address and attach a copy of your ID to your request.

We will endeavor to respond to your request within one month of receipt. This period may be extended by a further two months depending on the complexity and number of requests.

9. Data security

The company F.R. GRANDES CUISINES implements all appropriate technical and organizational measures to ensure the security of your personal data, including:

  • The use of secure protocols for data transmission (SSL/TLS)
  • Encrypting sensitive data
  • Installation of firewalls and intrusion detection systems
  • Physical and logical access control measures
  • Data protection awareness and training for staff
  • Regular safety audits
  • Business continuity and disaster recovery plan

Despite all these precautions, we would like to point out that no security system is infallible and that we cannot absolutely guarantee the security of your data.

In the event of a data breach likely to entail a high risk for your rights and freedoms, we undertake to inform you in accordance with the conditions and deadlines laid down by the regulations.

10. Cookies and similar technologies

A cookie is a small text file placed on your terminal (computer, tablet, smartphone) when you visit our site. Cookies enable us to recognize your browser and collect certain information about your browsing.

10.1. Types of cookies used

Our site uses different types of cookies:

  • Strictly necessary cookies They are essential to the operation of the site and enable the use of its main functions, such as access to your account or the shopping cart.
  • Functional cookies They allow you to personalize your experience by memorizing your preferences (such as language or currency).
  • Analytical cookies They enable us to understand how visitors interact with our site, so that we can improve it (pages visited, time spent on the site, difficulties encountered).
  • Targeting cookies They are used to display relevant advertising based on your centers of interest.

10.2. Cookie retention period

The length of time cookies are kept varies according to their type:

  • Session cookies They are temporary and deleted when you close your browser.
  • Persistent cookies They remain on your device until they expire or until you manually delete them. The retention period does not exceed 13 months.

10.3 Cookie management

When you first visit our site, a banner informs you of the use of cookies and allows you to accept or refuse their use.

You can modify your cookie choices at any time by clicking on the "Manage my cookies" link at the bottom of the page.

You can also configure your browser to manage cookies:

Please note that deactivating cookies may affect certain functions on our site.

11. Modification of the data protection policy

This Privacy Policy may be updated periodically to reflect changes in our personal data handling practices. We encourage you to visit this page regularly to stay informed of such changes.

In the event of substantial modifications, we will inform you by any appropriate means, such as an e-mail or a visible posting on our site, and, if necessary, we will seek your consent again.

The last update date at the beginning of the document lets you know when this policy was last revised.

12. Contact

If you have any questions about this data protection policy or to exercise your data protection rights, please contact :

Our Data Protection Officer (DPO)

Email : [email protected]
Postal address: F.R. GRANDES CUISINES - DPO - A2 CHEMIN SAINT ROCH, 59480 LA BASSEE, France

If, after contacting us, you feel that your rights have not been respected, you can submit a complaint to the CNIL :

French Data Protection Authority (CNIL)
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
Tel: 01 53 73 22 22
Website : www.cnil.fr

This data protection policy is governed by French law.
Last update: 10/05/2025